Your team reads hundreds of guest and client messages a day and decides what each one needs. Host does that first pass for them. It reads the whole thread, works out what's being asked and how urgent it is, and sends it to the right person. It takes about 60 milliseconds and runs entirely on your own systems.
Runs on-premise, in AWS SageMaker, in your private cloud, or on your own GPU server. Deployment options
If you've worked in events or hospitality, you know this day. The work itself isn't the hard part. Keeping on top of everything is.
The overnight inbox holds guest questions, supplier updates, two complaints and one real emergency. They all look the same, so someone spends the first two hours just sorting.
With Host: everything is already read, labelled by type and urgency, and waiting with the right person. The emergency is at the top.
It's the third update this week, in a thread of 40 emails. The venue, the caterer and the transfers all need the latest number, and one of them gets the old one.
With Host: it reads the whole thread, picks the latest valid instruction, and tells you what it affects.
A guest mentions a severe nut allergy halfway through a long, friendly email about flights. It's easy to miss on a busy afternoon, and missing it isn't an option.
With Host: dietary and safety details are flagged high priority and sent to catering, every time.
Someone tries a chatbot to speed things up. It confidently quotes a cancellation policy that isn't in the contract, and it has just been sent your client's guest list.
With Host: it only picks from your options, so it can't invent a policy. And it runs on your systems, so the guest list never leaves.
Their car for tomorrow's 6am pickup is booked for the wrong terminal. Nobody is at their desk until 8.
With Host: marked urgent within milliseconds and routed to whoever is on call, not left waiting until the morning.
You give Host everything you know about a booking or a client: emails, chat history, notes, the contract. Then you ask it questions. Is this urgent? Which team should handle it? Is the change free under the contract? You can ask up to 16 at once.
Chatbots write answers, and sometimes they write wrong ones that sound completely sure of themselves. Host doesn't write anything. It picks from the options you give it, so it cannot hallucinate. Each answer comes with a confidence score, so you decide which ones go straight through and which ones a person checks first.
Clients change their minds. Host finds the latest instruction in a long email chain, even when earlier messages say something different.
Cancellation terms, deadlines, exceptions. Host checks requests against your policies and contracts, and can tell a client's words apart from internal notes.
If the information isn't there, Host says so instead of guessing. Its confidence scores are reliable, so you can automate the sure cases with peace of mind.
Sorting, routing, upsell chances and risk flags on every single request, in milliseconds. No extra hires for the peak weeks.
Host learned from realistic work in four closely related areas. Real requests often touch more than one, and Host handles that too.
Group bookings, last-minute schedule changes, venues and vendors, onsite requests during the event, VIP guests and the follow-up afterwards.
Guest requests, birthdays and anniversaries, complaints and how to make them right, upgrades and loyalty perks.
Recipient lists, budgets and sign-offs, gift limits, delivery dates, substitutions and changed orders.
Supplier quotes, contract terms, compliance checks, where a negotiation stands and whether to renew.
A wrong room block or a missed allergy costs more than any model. So we benchmarked Host against the best general models, including tricky and adversarial ones.
Higher is better.
Shorter is better.
Host and HostNano answer all the questions about a request together, on one GPU. GPT-5.6 Sol took about 3 to 10 seconds for each question.
Our most accurate model, for when every decision counts.
Seven times smaller and still very good. Great for high volume, or when you don't have a GPU.
Guest names, contracts and payment details never leave your systems. Host doesn't call out to anyone, ever.
The model is yours to keep. Nobody can retire it, quietly change how it behaves, or raise the price on you.
Ask the same question twice and you get exactly the same answer. That makes it easy to test and easy to audit.
Host is a single file you install on your own infrastructure. Pick the setup that fits your security and IT policies. In every case, guest data stays with you.
Inside your own building, on your own hardware. It can even run with no internet connection at all.
Deploy into your own AWS account as a SageMaker endpoint, alongside the rest of your stack.
Run it in a private network in AWS, Azure or Google Cloud, sealed off from the public internet.
One GPU is enough for Host. HostNano also runs on a regular CPU server, no GPU needed.
License Host for your whole company, or per deployment. Not sure yet? Start with a pilot on your own requests and decide once you've seen the results. Not sure which setup fits? We'll help you choose and get it running.
Send us a sample of real requests. We'll run Host on them and show you how many it gets right, how many it can handle alone, and what it would cost, before you commit to anything.
Request a demo